Returning or Exchanging an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size/colour if preferred. Please note, where applicable, the original postage charge will not be refunded.
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please send both the invoice and parcel to:
Emma Howard Clothing
Church Farmhouse
Longparish
Andover
Hants
SP11 6NY
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please click here to send an email quoting your order number/your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Order cancellations must be made in writing, quoting your order number/name and address within 7 days of delivery of your items(s), and can be sent by e-mail to emma@emmahowardclothing.co.uk, or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.